Customer Service Policy

What can you expect when working with me?

I pride myself in delivering quality work with genuine and authentic service. And especially – I endeavour to ensure you have a fantastic experience every time I work with you. It’s just how I do things.

In order to do so, I promise:

• You will work directly with me! No third party organisers, no agencies – just genuine, professional service.

• An easy-going, respectful and fully professional attitude in all our interactions.

• A quick response time to all messages, calls and communications. I will endeavour to always respond to communications within 1-2 working days.

• A highly competitive price, driven by industry standard.

• A discussion and decision about appropriate payment timelines that suit your budget.

• Accurate, comprehensive and clear information about all inclusions, policies and services.

• Non-intrusive, respectful, subtle presence during weddings. I endeavour to be as imperceptible as possible, to keep your day yours.

• The highest level of effort to understand your needs and creative vision, and to work closely with you to develop a video that best embodies them.

• The highest quality standard of work influenced by experience in a diversity of creative and non-creative fields.

• A quick turnaround of generally 2-5 weeks on delivering your final video(s), as agreed between us beforehand.

• A commitment to reducing the ecological impact of myself, and my business.

• The best possible compensatory offer, in the event of unexpected circumstances. I will never make promises I can’t keep! If I say it – it’s happening. Of course, there will always be unexpected circumstances that can occur despite planning. In this case, I will endeavour to let you know as soon as possible, and create a compensatory offer suiting your needs and the possibilities.

• Encouragement and consideration of all feedback given throughout the process. And – for me to be extremely grateful for positive reviews!

• All complaints to be respected. You can contact me via email or phone to provide feedback at any time. I will endeavour to provide you with the best possible outcome for your situation.

• A follow up message to ensure you are satisfied.

• Pop-culture references. And plenty of them.

My clients report excellent service, because I care. I know the value of being genuine in any interaction –whether it involves money or not.

Come and have a chat with me, and find out if it really is genuine! I always offer a free hour-long consultation with all potential clients, for any project. There are never any obligations, and you can leave whenever you want. In the end – you may not like me! And that’s okay. But there’s only one way to find out…

(as of the 09/12/19)